IT Support Specialist

Summary
We are actively seeking a detail-oriented IT Support Specialist. As an IT Support Specialist, you will play a pivotal role in ensuring the smooth operation of our desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment. This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours.

Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills.

Responsibilities:

Customer Service

• Provide exceptional customer service by ensuring a positive experience for end users
• Communicate effectively, empathetically, and professionally in resolving incidents and requests

Desktop Support

• Provide customer focused support for desktop-related issues, both on-site and off-site.
• Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime.

Desktop Infrastructure Management

• Install, configure, and maintain desktop operating systems and applications.
• Collaborate with the IT team for standardized deployments and security measures.

Hardware and Peripheral Management

• Oversee desktop hardware inventory, installations, upgrades, and repairs.
• Coordinate with vendors for hardware-related issues and warranty matters.

User Training and Documentation

• Develop training materials and conduct sessions to enhance end-users' technical skills.
• Create and maintain documentation for self-service and issue resolution.

Incident, Service Request, and Problem Management

• Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs.
• Conduct root cause analysis and implement preventive measures for recurring issues.

Office Ownership

• Perform regular checks for office usability, stability, and uniformity.
• Manage server rooms, respond to alerts, and assist with server commissioning and decommissioning.

Collaboration and Communication

• Work closely with cross-functional teams to resolve complex technical issues.
• Provide clear and concise communication to end-users on ongoing support activities.

Qualifications and skills:

• Proven experience as a Desktop Engineer or in a similar technical support role.
• Proficiency in supporting Windows and macOS operating systems.
• Strong knowledge of desktop hardware, software applications, and peripherals.
• Familiarity with desktop management tools, e.g., SCCM.
• Knowledge of scripting languages (PowerShell, Bash) for automation.
• Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory.
• Experience with virtual desktop infrastructure (VDI) and remote desktop solutions.
• Solid understanding of ITIL principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• IT certifications, such as CompTIA A+, MCDST, or similar, are desirable.

 
SALARY:

From 1800 Eur gross, the final offer will depend on your experience and qualifications for the role.